Terms of Service


1. Scope

The following terms and conditions apply to all orders via our online shop. Our online shop is aimed exclusively at consumers.

A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity. An entrepreneur is a natural or legal person or a legal partnership who, when concluding a legal transaction, acts in their commercial or independent professional activity.


2. Contractual partner, conclusion of contract, correction options

The purchase contract is concluded with Martreach healthcare.

When the products are placed in the online shop, we are submitting a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the order process. The contract is concluded when you click the order button to accept the offer for the goods in the shopping cart. Immediately after submitting the order, you will receive another confirmation by email.


3. Contract language, contract text storage

The language (s) available for the conclusion of the contract: German, English, French, Dutch, Spanish, Italian, Polish

We save the contract text and send you the order details and our terms and conditions in text form. You can see the contract text in our customer login.


4. Terms of delivery

In addition to the stated product prices, shipping costs may also apply. You can find more detailed provisions on any shipping costs incurred in the offers.

You also have the opportunity to contact Martreach Healthcare, Suite A, First Floor, 7-13, High Street Romford Essex London. RM1 1JU during the following business hours: 8 a.m. – 5 p.m. (Monday – Friday)

We do not deliver to packing stations.


5. Payment

The following payment methods are generally available in our shop:

Credit card
When you place your order, you enter your credit card details and the credit card company will carry out an authorization check.
After your legitimation as the legal cardholder, the payment transaction is carried out automatically and your card is charged.

PayPal
In the ordering process you will be redirected to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or first register, legitimize with your access data and confirm the payment instruction to us. After placing the order in the shop, we ask PayPal to initiate the payment transaction.
The payment transaction is carried out automatically by PayPal immediately afterwards. You’ll get more information during the ordering process.


6. Retention of title

The goods remain our property until full payment.


7. Warranties and Guarantees

Unless otherwise expressly agreed below, the statutory right to liability for defects applies.
The following applies to used goods: if the defect occurs one year after delivery of the goods, claims for defects are excluded. Defects that occur within one year of delivery of the goods can be asserted within the statutory limitation period of two years from delivery of the goods.
The above restrictions and shortened deadlines do not apply to claims based on damage caused by us, our legal representatives or vicarious agents
• in the event of injury to life, limb or health
• in the event of willful or grossly negligent breach of duty and malice
• essential in violation of contractual obligations, the fulfillment of the proper execution of the contract in the first place and may rely on their compliance with the contractor (cardinal obligations)
• as part of a warranty promise, if agreed or
if the scope of the Product Liability Act is opened •.
Information on any additional guarantees that may apply and their precise conditions can be found with the product and on special information pages in the online shop.


8. Liability

For claims based on damage caused by us, our legal representatives or vicarious agents, we are always unrestrictedly liable
• in the event of injury to life, limb or health
• in the case of willful or grossly negligent breach of duty
• in the case of guarantee promises, if agreed, or
• insofar the scope of the Product Liability Act has been opened.
In the event of a breach of essential contractual obligations, the fulfillment of which makes the proper execution of the contract possible in the first place and on whose compliance the contractual partner may regularly rely (cardinal obligations) through slight negligence on the part of us, our legal representatives or vicarious agents, the amount of liability is foreseeable at the time the contract was concluded Damage limited, the occurrence of which must typically be expected.
In addition, claims for damages are excluded.


9. Dispute Resolution

The European Commission provides a platform for online dispute resolution, which you can find here. We are ready to take part in an out-of-court arbitration procedure before a consumer arbitration board.