Data protection declaration

The person responsible for data processing is:
Martreach Healthcare
Suite A, First Floor, 7-13,
High Street Romford,
Essex London.
contact@martreach.co.uk

Thank you for your interest in our online shop. The protection of your privacy is very important to us. In the following we will inform you in detail about how we handle your data.

1. ACCESS DATA AND HOSTING
You can visit our website without giving any personal information. Each time a website is accessed, the web server automatically only saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of the request, the amount of data transferred and the requesting provider (access data) and documents the request. This access data is evaluated exclusively for the purpose of ensuring trouble-free operation of the site and improving our offer. This serves to safeguard our predominantly legitimate interests in the correct presentation of our offer in accordance with Art. 6 Para. 1 p. 1 lit. f GDPR. All access data will be deleted no later than seven days after the end of your visit to the website.

2. DATA PROCESSING FOR CONTRACT PROCESSING, CONTACTING AND OPENING A CUSTOMER ACCOUNT
We collect personal data if you voluntarily provide it to us as part of your order or when you contact us (eg using the contact form or email). Mandatory fields are marked as such, because in these cases we need the data to process the contract or to process your contact and you cannot send the order or contact without them. Which data is collected can be seen from the respective input forms. We use the data you provide to process contracts and to process your inquiries in accordance with Art. 6 Para. 1 p. 1 lit. b GDPR.
Insofar as you have given your consent in accordance with Art. 6 Para. 1 p. 1 lit. a GDPR by deciding to open a customer account, we will use your data for the purpose of opening a customer account. Further information on the processing of your data, in particular on the transfer to our service providers for the purpose of order, payment and shipping processing, can be found in the following sections of this data protection declaration. After the contract has been fully processed or your customer account has been deleted, your data will be restricted for further processing and after expiry of the retention periods under tax and commercial law in accordance with Art. 6 Para. 1 p. 1 lit.c GDPR, unless you expressly consent to further use of your data in accordance with Art. 6 Para. 1 p. 1 lit. a GDPR or we reserve the right to use data beyond this that is permitted by law and about which we will inform you in this declaration. The deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described in this data protection declaration or using a function provided for this in the customer account.

3. DATA PROCESSING FOR THE PURPOSE OF SHIPPING PROCESSING
For the fulfillment of the contract according to Art. 6 Para. 1 p. 1 lit. b GDPR, we pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods.

DATA TRANSFER TO SHIPPING SERVICE PROVIDERS FOR THE PURPOSE OF THE SHIPMENT NOTIFICATION
If you have given us your express consent to this during or after your order, we will give it on the basis of this in accordance with Art. 6 Para. 1 p. 1 lit. a GDPR, forward your email address and telephone number to the selected shipping service provider so that they can contact you prior to delivery for the purpose of delivery notification or coordination.
The consent can be revoked at any time by sending a message to the contact option described in this data protection declaration or directly to the shipping service provider at the contact address listed below. After revocation, we will delete your data provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use data that goes beyond this, which is permitted by law and about which we inform you in this declaration.

DPD Deutschland GmbH
Wailandtstrasse 1
63741 Aschaffenburg
Germany

DHL Paket GmbH
Sträßchensweg 10
53113 Bonn
Germany

Hermes Germany GmbH
Essener Strasse 89
D-22419 Hamburg
Germany

General Logistics Systems Germany GmbH & Co. OHG
GLS Germany-Straße 1 – 7
DE-36286 Neuenstein
Germany

United Parcel Service Deutschland S.à rl & Co. OHG
Görlitzer Straße 1
41460 Neuss
Germany

4. DATA PROCESSING FOR PAYMENT PROCESSING
When processing payments In our online shop we work together with these partners: technical service providers, credit institutions, payment service providers.

4.1 DATA PROCESSING FOR TRANSACTION PROCESSING
Depending on the selected payment method, we pass on the data necessary for processing the payment transaction to our technical service providers who work for us in the context of order processing, or to the commissioned credit institutions or to the selected payment service provider, insofar as this is necessary to process the payment. This serves to fulfill the contract in accordance with Art. 6 Para. 1 p. 1 lit. b GDPR. In some cases, the payment service providers collect the data required to process the payment themselves, eg B. on your own website or via a technical integration in the ordering process. The data protection declaration of the respective payment service provider applies in this respect.
If you have any questions about our partners for payment processing and the basis of our cooperation with them, please use the contact option described in this data protection declaration.

4.2 DATA PROCESSING FOR THE PURPOSE OF FRAUD PREVENTION AND OPTIMIZATION OF OUR PAYMENT PROCESSES
If necessary, we give our service providers further data, which they use together with the data necessary for processing the payment as our contract processors for the purpose of fraud prevention and the optimization of our payment processes (eg invoicing, processing of contested payments, support of accounting). According to Art. 6 Para. 1 p. 1 lit. f GDPR to safeguard our legitimate interests, which predominate in the context of a weighing of interests, in our protection against fraud and in efficient payment management.

5. ADVERTISING BY E-MAIL
5.1 E-MAIL NEWSLETTER WITH REGISTRATION
When you register for our newsletter, we use the data required for this or separately provided by you in order to regularly send you our e-mail newsletter based on your consent in accordance with Art. 6 Para. 1 p. 1 lit. a GDPR.
You can unsubscribe from the newsletter at any time and you can either send a message to the contact option described in this data protection declaration or use a link provided in the newsletter. After unsubscribing, we will delete your e-mail address from the recipient list, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we will inform you in this declaration.

5.2 SENDING EVALUATION REQUESTS BY E-MAIL
If you have given us your express consent to this during or after your order in accordance with Art. 6 Para. 1 p. 1 lit. a GDPR, we will use your e-mail address to request you to submit an evaluation of your order via the evaluation system we use. This consent can be revoked at any time by sending a message to the contact option described in this data protection declaration or via a link provided in the review request.

6. COOKIES AND OTHER TECHNOLOGIES
GENERAL INFORMATION
In order to make visiting our website attractive and to enable the use of certain functions, we use technologies including so-called cookies on various pages. Cookies are small text files that are automatically saved on your device.Some of the cookies we use are deleted again at the end of the browser session, ie after you close your browser (so-called session cookies). Other cookies remain on your device and enable us to recognize your browser on your next visit (persistent cookies).
We use technologies that are absolutely necessary for the use of certain functions of our website (eg shopping cart function). These technologies collect and process the IP address, time of the visit, device and browser information and information about your use of our website (eg information about the content of the shopping cart). In the context of a weighing of interests, this serves predominantly legitimate interests in an optimized presentation of our offer in accordance with Art. 6 Para. 1 p. 1 lit. f GDPR.

We also use technologies to fulfill the legal obligations to which we are subject (eg to be able to prove consent to the processing of your personal data) as well as for web analysis and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this data protection declaration.

The cookie settings for your browser can be found under the following links: Microsoft Edge ™ [ https://support.microsoft.com/de-de/help/4027947/microsoft-edge-delete-cookies ] / Safari ™ [ https: //support.apple.com/de-de/guide/safari/sfri11471/12.0/mac/10.14 ] / Chrome ™ [ https://support.google.com/chrome/answer/95647?hl=de&hlrm=en ] / Firefox ™ [https://support.mozilla.org/de/products/firefox/protect-your-privacy/cookies ] / Opera ™ [ https://help.opera.com/de/latest/web-preferences / # cookies ]

If you have consented to the use of the technologies in accordance with Art. 6 Para. 1 p. 1 lit. a GDPR, you can revoke your consent at any time by sending a message to the contact option described in the data protection declaration.

7. USE OF COOKIES AND OTHER TECHNOLOGIES FOR WEB ANALYSIS AND ADVERTISING PURPOSES
Insofar as you have given your consent in accordance with Art. 6 Para. 1 p. 1 lit. a GDPR, we use the following cookies and other third-party technologies on our website.After the purpose and end of the use of the respective technology by us, the data collected in this context will be deleted. You can revoke your consent at any time with effect for the future. You can find more information about your cancellation options in the section “Cookies and other technologies”. For more information, including the basis of how we work with each vendor, see each technology. If you have any questions about the providers and the basis of our cooperation with them, please use the contact option described in this data protection declaration.

7.1 USE OF GOOGLE SERVICES
We use the following technologies from Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The information automatically collected by Google technologies about your use of our website is usually transferred to a server of Google LLC, 1600 Amphitheater Parkway Mountain View, CA 94043, USA and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation is based on standard data protection clauses of the European Commission. If your IP address is collected using Google technologies, it will be shortened by activating IP anonymization before it is saved on Google’s servers. The full IP address is only transmitted to a Google server and shortened there in exceptional cases.Unless otherwise specified for the individual technologies, the data processing takes place on the basis of an agreement concluded for the respective technology between jointly responsible persons in accordance with Art. 26 GDPR. You can find more information about data processing by Google in Google’s data protection information [ https://policies.google.com/privacy?hl=de ].

GOOGLE ANALYTICS
For the purpose of website analysis, Google Analytics data (IP address, time of visit, device and browser information as well as information about your use of our website) are automatically collected and stored, from which usage profiles are created using pseudonyms. Cookies can be used. Your IP address is generally not merged with other Google data.The data processing takes place on the basis of an agreement on order processing by Google.

We also use the Google Analytics extension function Google Optimize to create and carry out tests.

For web analysis, the extension function of Google Analytics Google Signals enables so-called “cross-device tracking”. As long as your internet-enabled devices are linked to your Google account and you have activated the setting “personalized advertising” in your Google account, Google can generate reports on your usage behavior (in particular the number of users across all devices), even if you change your device. We do not process personal data in this respect; we only receive statistics based on Google Signals.

For web analysis and advertising purposes, the extension function of Google Analytics, the so-called DoubleClick cookie, enables your browser to be recognized when you visit other websites. Google will use this information to compile reports on website activity and to provide other services related to website activity.

GOOGLE ADS
For advertising purposes in the Google search results and on the websites of third parties, the so-called Google remarketing cookie is set when you visit our website, which is automatically collected and processed by data (IP address, time of visit, device and browser information and information about your use of our website) and by means of a pseudonymous CookieID and based on the pages you have visited, enables interest-based advertising.Any further data processing will only take place if you have activated the “personalized advertising” setting in your Google account. In this case, if you are logged in to Google while visiting our website, Google will use your data together with Google Analytics data,

For website analysis and event tracking, we use Google Ads Conversion Tracking to measure your subsequent usage behavior when you have reached our website via a Google Ads advertisement. For this purpose, cookies can be used and data (IP address, time of visit, device and browser information as well as information about your use of our website based on events specified by us such as visiting a website or newsletter registration) are recorded, from which pseudonyms are used Usage profiles are created.

GOOGLE RECAPTCHA
To protect against misuse of our web forms and against spam by automated software (so-called bots), Google reCAPTCHA collects data (IP address, time of visit, browser information and information about your use of our website) and uses a so-called JavaScript and cookies analyze your use of our website. In addition, other cookies stored by Google services in your browser are evaluated. Reading out or saving of personal data from the input fields of the respective form does not take place.

7.2 USE OF FACEBOOK SERVICES
FACEBOOK ANALYTICS
As part of Facebook Analytics, statistics about visitor activities on our website are created from the data collected with the Facebook Pixel about your use of our website.The data processing takes place on the basis of an agreement on order processing by Facebook. Your analysis serves the optimal presentation and marketing of our website.

FACEBOOK ADS
We use Facebook Ads to advertise this website on Facebook and other platforms. We determine the parameters of the respective advertising campaign; Facebook is responsible for the exact implementation, in particular the decision on the placement of the advertisements with individual users. Unless otherwise specified for the individual technologies, data processing takes place on the basis of an agreement between jointly responsible parties in accordance with Art. 26 GDPR. The joint responsibility is limited to the collection of the data and its transmission to Facebook Ireland.The subsequent data processing by Facebook Ireland is not covered by this.

On the basis of the statistics on visitor activities on our website created via Facebook Pixel, we operate group-based advertising on Facebook via Facebook Custom Audience by determining the characteristics of the respective target group.

8. SOCIAL MEDIA
SOCIAL PLUGINS FROM FACEBOOK, TWITTER, INSTAGRAM, WHATSAPP
Social buttons are used by social networks on our website. These are only integrated into the page as HTML links so that no connection is established with the servers of the respective provider when you visit our website. If you click on one of the buttons, the website of the respective social network opens in a new window of your browser. There you can press the Like or Share button, for example.

9. CONTACT POSSIBILITIES AND YOUR RIGHTS
As a person concerned you have the following rights:

 * according to Art. 15 GDPR the right to request information about your personal data processed by us to the extent specified therein ;
 * In accordance with Art. 16 GDPR, the right to immediately request the correction of incorrect or incomplete personal data stored by us;
 * In accordance with Art. 17 GDPR, the right to request the deletion of your personal data stored by us, unless further processing * to exercise the right to freedom of expression and information;
    * to fulfill a legal obligation;
    *
    is necessary for reasons of public interest or * for the establishment, exercise or defense of legal claims;

 * In accordance with Art. 18 GDPR, you have the right to request that the processing of your personal data be restricted if * you dispute the accuracy of the data;
    * the processing is unlawful, but you refuse to delete it;
    * we no longer need the data, but you need them to assert, exercise or defend legal claims or
    * you have objected to processing in accordance with Art. 21 GDPR;

 * In accordance with Art. 20 GDPR, you have the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request that it be transmitted to another person responsible;
 * According to Art. 77 GDPR the right to complain to a supervisory authority.As a rule, you can contact the supervisory authority of your usual place of residence or work or our company headquarters.

If you have any questions about the collection, processing or use of your personal data, information, correction, restriction or deletion of data as well as revocation of granted consent or objection to a specific use of data, please contact us directly using the contact details in our imprint.

Right to object
If we process personal data as explained above in order to safeguard our legitimate interests, which are predominant in the context of a weighing of interests, you can object to this processing with effect for the future. If the processing is carried out for the purposes of direct marketing, you can exercise this right at any time as described above.If the processing takes place for other purposes, you only have a right of objection if there are reasons that arise from your particular situation.

After exercising your right of objection, we will no longer process your personal data for these purposes, unless we can prove compelling legitimate reasons for the processing that outweigh your interests, rights and freedoms, or if the processing requires the assertion, exercise or defense of Serves legal claims.

This does not apply if the processing is carried out for direct marketing purposes. Then we will no longer process your personal data for this purpose.